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HOME - STORE HELP
STORE HELP

 
DELIVERY OPTIONS
 
Options Offered:
 
Next Day this is a next working day service and is available from Mon-Fri
Before 12 this is a next working day service and is available from Mon-Fri
Sat before 12 is a next day service available for delivery on a Saturday should you not be available on weekdays
 
All other Services offered are usually delivered within 2-3 days ( excluding European delivery )
 
Smaller Orders are charged at a basic rate of £ 5.00 to UK Mainland customers ( this depending on total weight ), if you are outside this Area there may be additional shipping charges.
 
All other UK Mainland deliveries are shipped at a standard cost of £ 10.00, if you are outside this Area there may be additional shipping charges.
 
The following post codes are not considered as Mainland UK: 

AB KA PA20-40 FK15-21 IV1-39+50+52 PH3-41 DD8-11 DG1-14 KW1-14 TD1-15

Isle of Wight   Isle of Man   Jersey/Gurnsey   Republic of Ireland   Northern Ireland/Dublin
 
All European deliveries see rates quoted at checkout.
 
Commercial Equipment is charged at seperate rates as these are shipped by pallet.
All the above are the services we use to ship your package with our carrier DPD. Ordering next day delivery does not guarantee your parcel will arrive the following day, as orders require up to one day processing time and are subject to availability. 
 
If you need a tracking number for your order, please contact us to obtain these details.

If you wish for your product to reach you on a certain day please do not hesitate to telephone and we will strive to accommodate your needs.
 
RETURNS
 
We want you to be happy with the goods you have purchased from us. You may return any goods to us, except perishables, within 7days of the date of delivery and we will make a full refund on such goods. All returned goods must be received by us unused and in undamaged condition together with all their original parts, accessories, manuals, documentation, and packaging as well as any associated gifts or promotional items. We will deduct the cost of any missing or damaged parts, accessories, manuals, documentation, packaging, gifts or promotional items from any refund. Where the goods are not defective ( defective is defined as unfit for purpose, cosmetic imperfections do not render a product unfit for purpose ) or not wrongly delivered by us the goods must be returned to us at your cost; should we need to arrange collection of the goods the cost of the collection will be deducted from any refund. Please enclose a copy of your invoice or order to help us deal with your return quickly. When returning goods please ensure that the goods are properly packaged, insured, and that you obtain and retain proof of dispatch. We recommend that you use a delivery method that requires a signature. Risk of damage to, or loss of, goods being returned shall only pass to us at the time of delivery to us. Refunds will be made within 7 days of receiving the returned goods, subject to the conditions stated. This returns policy is your rights under the Consumer Protection (Distance Selling) Regulations 2000.

ALL RIGHTS RESERVED ©2008 MY ESPRESSO LTD : EMAIL: INFO@MYESPRESSO.CO.UK   TELEPHONE: 02476 367476