Delivery and Returns

DELIVERY OPTIONS

Options Offered:

Next Day this is a next working day service and is available from Mon-Fri
If you place an order Friday it will reach on the following Monday or on a weekend it will reach on a Tuesday
Before 12 this is a next working day service and is available from Mon-Fri

the same applies as next day
Sat before is a next day service available for delivery on a Saturday should you not be available on weekdays
Please note, these services are not guaranteed, we cannot ship orders on the same day if they are placed after 12 midday.
All other Services offered are usually delivered within 2-3 days ( excluding European delivery )
Smaller Orders are charged at a basic rate of £ 5.00 to UK Mainland customers ( this depending on total weight ), if you are outside this Area there may be additional shipping charges.

All other UK Mainland deliveries are shipped at a standard cost of £ 10.00, if you are outside this Area there may be additional shipping charges.

The following post codes are not considered as Mainland UK:

AB KA PA20-40 FK15-21 IV1-39+50+52 PH3-41 DD8-11 DG1-14 KW1-14 TD1-15

Isle of Wight Isle of Man Jersey/Guernsey Republic of Ireland Northern Ireland/Dublin

All European deliveries see rates quoted at checkout.

Commercial Equipment is charged at separate rates as these are shipped by pallet.
All the above are the services we use to ship your package with our carrier Interink . Ordering next day delivery does not guarantee your parcel will arrive the following day, as orders require up to one day processing time and are subject to availability.
If you need a tracking number for your order, please contact us to obtain these details.
If you wish for your product to reach you on a certain day please do not hesitate to telephone and we will strive to accommodate your needs.

RETURNS

We want you to be happy with the goods you have purchased from us. You may return any goods to us, except perishables, within 7days of the date of delivery and we will make a full refund on such goods. All returned goods must be received by us unused and in undamaged condition together with all their original parts, accessories, manuals, documentation, and packaging as well as any associated gifts or promotional items. We will deduct the cost of any missing or damaged parts, accessories, manuals, documentation, packaging, gifts or promotional items from any refund. Where the goods are not defective ( defective is defined as unfit for purpose, cosmetic imperfections do not render a product unfit for purpose ) or not wrongly delivered by us the goods must be returned to us at your cost; should we need to arrange collection of the goods the cost of the collection will be deducted from any refund. Please enclose a copy of your invoice or order to help us deal with your return quickly. When returning goods please ensure that the goods are properly packaged, insured, and that you obtain and retain proof of dispatch. We recommend that you use a delivery method that requires a signature. Risk of damage to, or loss of, goods being returned shall only pass to us at the time of delivery to us. Refunds will be made within 7 days of receiving the returned goods, subject to the conditions stated. This returns policy is your rights under the Consumer Protection (Distance Selling) Regulations 2000.

Please note: We no longer collect units under warranty ( primarily as many customer fail to package goods properly and the outcome is a damaged machine ) all returns must be booked in for delivery to us prior to being sent and you must supply all relevant details to us, so we may deal with your delivery in the correct and timely manner. You must note the RAN number on the box. Items shipped to us under warranty Claims and not found to be warranty repair will incur all cost to be paid prior to goods being returned and in all cases will incur storage charges if not dealt with within 7 days. All valid customers claims will in all instances be reimbursed the cost of shipping at our standard rate.
Please afix a label with our address and the relevant department the box must be referred to:
Repairs
Refunds
Warranty
RAN number issued when booking the return
Distributors:
Product requiring disposal in compliance with WEE regulations, please contact the appropriate Importer of the brand relating to your product, contact us on info@myespresso.co.uk to obtain details of supplier.
Home Users:
WEE Regulations:
The Waste Electrical and Electronic Equipment (WEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
• Much of the UK’s WEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
My Espresso Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new espresso machine from us we would accept their old espresso machine and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Powered by Designastore